In the past, the freedom to work remotely or from home was seen as an added benefit or an exception made for certain circumstances.
These days, things are decidedly different.
Depending on region, role, policy, or preference, many employees now split their time between working from home and working in-office. IDC data showed that 83% of companies surveyed say they offer high levels of flexibility to their workforce.1 Companies are willing to invest in better technology and support flexible work, understanding the benefits it provides to employees and the business. 74% of IT leaders report a direct correlation between flexible work and productivity for individuals and teams.1 The IT challenges are well known for both fully on-site and fully remote work. However, hybrid work is less predictable. That unpredictability can create multiple stressors for your IT teams.
Anywhere Work Driving Changes for IT Leaders
22%
of IT leaders note technical challenges as the primary issue preventing
their organization from a full commitment to flexible work models.
How This New Way of Working Has Changed IT
Unpredictable needs:
People are working in a variety of locations and time zones, on different schedules. And across your workforce, employees are in different career stages, with varying goals and needs. All these factors make supporting them with the right devices and responding to their real-time IT problems even more of a challenge.
Unpredictable risks:
With so many devices, users, and locations, the opportunity for a careless click to turn into a networkwide problem increases exponentially. Because IT teams often lack the visibility to identify looming security threats—or the tools to defend against them—your organization’s vulnerability level is amplified with hybrid work.
Unpredictable processes:
As hard as it was for IT to enable employees to go all-remote, going hybrid is proving even harder. There are more stakeholders than before, more necessarily rapid adoption of digital platforms, and an acceleration in leveraging tech to meet critical business needs. No matter where employees are located, they’re living in a state of flux, and it’s IT’s mission to help them through the chaos.
It’s good to know that there’s help for IT, too: a reputable, well-rounded services provider can provide a personalized road map for processes, priorities, and resources in this world of everywhere work.
Keep Your Team Productive
From setting up new employee devices to troubleshooting existing ones, IT is the operational bedrock supporting every organization.
In a work-from-anywhere world, how can a team of so few be expected to keep doing so much for so many? The pace is unsustainable. It’s time for IT to hand off time-consuming tasks to people and to intelligent, automated tools. Partnering with an experienced IT services provider can put AI-driven automation and analytics, plus support and expertise, at the fingertips of overburdened tech teams. Instead of playing catchup with an always teetering pile of end-user tickets, IT can automate issue resolution—or even prevent problems altogether—using predictive insights.
Previously, IT had to redirect all its resources to staunch a security breach. Now, IT can rely on advanced threat detection that’s always on and watching, ready to isolate and exterminate dangers— without staff having to lift a finger. If a human touch is required, a capable services provider will have a team of experts standing by so your own IT teams don’t have to.
And IT staff aren’t the only ones who can get more done with robust support services in place. Employees can power through more work when they’re not in downtime, waiting their turn in the IT help queue.
IT is on the hook for:
- Advancing strategic projects that help the business grow
- Utilizing services that reduce the demands of device
management
- Making wise technology decisions that keep the workforce
running by matching devices to the job and to the employee
- Investing in exciting, innovative technologies that unify and
strengthen company culture
Over time, the stress of trying to balance competing demands can lead to burnout—in a time when no one can afford to lose IT talent.
Give IT Extra Support
The good news: there are proactive services, software tools, and expert support designed to give IT the capacity and flexibility to keep up with increasing demands.
Auto-Ticketing
For example, auto-ticketing cuts down on the time IT spends filling out and tracking support requests. Some services even handle support requests on behalf of IT staff. Real-time, cloud-based user analytics can keep a pulse on the employee experience.
Intelligent Insights
Not only can the analytics help IT profile a strategy for the device type and support that each user needs for their particular job and work style, but the software can also alert IT to trouble spots with device and application performance.
Managed Services
Managed services can significantly reduce the burden and free up IT to focus on more strategic tasks by making it easier to manage PCs, print and collaboration devices. Escape the endless cycle of troubleshooting devices and keep each endpoint secure and up to date, with ease.
Moving to a modern IT model doesn’t just offload tedious tasks to someone else; it also seamlessly automates and provisions those tasks. By taking some of the pressure off your IT pros, you can give them more time in their day—time they can apply toward broader business goals.
Manage Security Across Remote Locations
Trying to stay on top of device and network security when you’ve got endpoints everywhere is like trying to plug multiple leaks in a very large dam.
Some services do more than plug the leak for you: they won’t let cyber attackers punch the hole in the first place.
A well-rounded, data-driven endpoint security solution should have multiple layers that safeguard your people, devices, and data. Some services alert IT to security vulnerabilities so they can resolve them before a breach occurs.
Others go a step further and use AI-based malware detection and threat isolation. Still others offer automated updates and patching so that devices are continuously protected from new attacks. The most advanced solutions can self-heal their own firmware in the event that an attack does get through.
Of course, the ideal solution gives IT peace of mind by taking care of all these things.
IT leaders find it challenging to keep systems updated with the latest patches to mitigate security threats, with 40% surveyed highlighting the risk of work devices falling out of compliance with flexible work models.1
Choose a Services Partner You Can Trust
Look for an expert services provider that delivers:
- Technology that supports your employees’ diverse ways of working in a work-from-anywhere world
- Security solutions that can swiftly adjust amid sudden shifts and demands
- The experience to help guide your business and IT decisions based on data and insights
- Services based on what your employees want and what your business needs
“If employees have as few problems as possible with their devices, their performance is increased and they have significantly more time for their customers.”
—Ulrich Mayr, CIO, Cancom
Work is unpredictable, but IT doesn’t have to be.
Work is all over the place, literally and figuratively. That probably won’t change for a long time, if ever. But up-sourcing to a trusted partner like HP gives your IT teams the extra help they need to support it all, from live experts to cloud-based AI solutions that automate and simplify tiresome manual and paper-based processes.
Wherever work is heading, HP helps you create a more connected workforce—and fewer to-dos for IT.
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