HP Solutions HP Case Study

Future of Work Future of Work Future of Work

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Enable the future of work
with HP Managed Solutions

Today, the way we work isn’t working. Only 27% of knowledge workers have a healthy relationship with work¹. At HP, we believe that delivering growth and fulfilment through technology is the future of work.

And we’re working to do just that. Within HP, we’ve used our own technology to deliver back to our employees 10% of their time, enabling them to focus more on what matters, both at work and at home. This equates to 50,000 hours saved to date².

How have we done this?

HP simplifies IT management with an integrated, end-to-end portfolio of devices, software and services combining PC, Print and Collaboration tools into a unified ecosystem. In other words, we’re simplifying processes. We’re automating. We’re leveraging AI. And we’re monitoring networks and moving proactively so that employees don’t have interruptions, delays and frustrations.

We’re enabling our IT teams, with impressive results.

600K+

anomalies detected by new AI in first two weeks of deployment²

26%

increase in real-time data visibility in the first two weeks²

95%

issues resolved proactively without disrupting employees²

50%

issues resolved remotely via upgrades, resets or reconfiguration²

“For an IT leader, it’s becoming about more than just delivering technology. The environment is changing so quickly now. It’s a lot about being human-centric.”

- Niall Johnston, Chief Information Officer, HP

HP has also seen huge financial impacts from leveraging these tools. Previously, device refresh was age-based, but using our internal solutions, HP’s IT teams have been able to move to performance-based upgrades for its global fleet of 81,000 PCs. The significant 40% reduction in PC refresh costs has resulted in $3.8M HP cost savings².

With our proven methodology, HP Service Experts, AI-driven insights and single dashboard leveraging millions of data points from our PC, Print, and Collaboration devices, HP makes it seamless and simple for our customers to build and manage IT that enables a better work experience for everyone.

“Getting employees the right equipment for their specific jobs is so important. Thanks to the Workforce Experience Platform, we are able to bring the refresh to a personal level and at the same time optimize our IT spend.”

- Tadd Koziel, Global Head HP on HP

By enabling our employees to focus more on what matters, both at work and at home, we’re helping to fuel their personal and professional growth and fulfilment. In addition to the hours saved, our technology has driven increased employee satisfaction.

90-100%

employee satisfaction measured weekly²

+70%

increase in CSAT scores³