At-a-glance
Customer: CANCOM
Industry: IT
Country: Germany
# of Employees: 5,600
Solutions: HP Workforce Experience Platform
A Continuous Quest for Improvement
CANCOM is a major IT partner in Switzerland and across Europe, serving large clients in government, healthcare, and enterprise sectors. Its wide-ranging services span digital transformation, including managed services, cloud, analytics, and security. Founded in 1992, CANCOM reached over €1 billion in revenue and employed more than 5,600 staff by 2022.
Despite its size, CANCOM remains agile and innovation-focused, partnering closely with companies like HP to adopt new technologies early. With only 60 IT staff supporting its workforce, the company prioritizes efficiency and proactive IT management, aiming to prevent issues before they arise and deliver a better support process and user experience.
“Our philosophy is that if a problem occurs, it’s already too late. We want to easily identify problems in advance.”
- Ulrich Mayr, CIO, CANCOM
5,600
employees
80
locations
+$1B
in annual revenue
New Levels of Efficiency in Device Management
CANCOM, already a close HP partner, joined the pilot of the Workforce Experience Platform to boost data intelligence and device management. The platform gave CANCOM the opportunity to improve internal efficiency and evaluate its value for customers.
Three main benefits drove the decision: better insight into user behavior to match devices more effectively and lower total cost of ownership; enhanced employee experience by addressing slow start-up times; and improved endpoint security through up-to-date BIOS, drivers, and antivirus monitoring.
The trial involved 1,200 installations, mainly HP devices, with plans to expand to 4,000. The goal was to enhance support quality and enable proactive issue resolution to improve the overall end-user experience.
“If support staff have the right insights at hand immediately, they can solve problems quickly and save time. Being able to address issues proactively is always what you want to achieve.”
- Ulrich Mayr, CIO, CANCOM
Benefits Across Three Target Areas
Following the pilot, CANCOM’s full adoption of Workforce Experience Platform has delivered clear benefits across all three of its key goals.
TCO has decreased through better device allocation, vendor consolidation, and reduced software licensing.1 User experience and satisfaction have risen, with fewer device issues and more time for customer-focused work. Many problems are resolved proactively, without user disruption.
Improved endpoint security has boosted device uptime and lowered breach risks. For CANCOM, the long-term value of a well-managed device fleet lies in greater employee efficiency and faster goal achievement.
With ongoing collaboration, CANCOM is helping shape future platform enhancements and sees strong potential to offer it to customers as an all-in-one solution for administration and data management.
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